Privacy Policy
Last updated:
Who we are
ReceptIQ Call provides AI-powered receptionist services to trades and small businesses across North America. When we refer to "we", "us", or "our" in this policy, we mean ReceptIQ Call.
Information we collect
We collect information you provide directly — such as your name, business name, phone number, and email address when you book a call or sign up for our service. When our AI receptionist answers calls on your behalf, it collects caller names, phone numbers, and the reason for their call, and forwards that information to you.
How we use your information
We use the information we collect to provide and improve our service, send you caller details and notifications, respond to your enquiries, and communicate service updates. We do not sell your personal information to third parties.
AI disclosure
Our AI receptionist always identifies itself as an AI to callers. Callers are never misled into believing they are speaking with a human. Call details captured by the AI are forwarded to you, the business owner, by text and email.
Data retention
We retain your account information for as long as your subscription is active. Call logs and caller details are retained for 90 days and then deleted. You may request deletion of your data at any time by contacting us.
Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use our site. This data is aggregated and does not identify individual users. You can disable cookies in your browser settings at any time.
Third-party services
We use trusted third-party providers to operate our service, including telephony and messaging platforms. These providers are bound by their own privacy policies and are not permitted to use your data for any purpose other than providing services to us.
Your rights
You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us.