FAQ — ReceptIQ Call

Question 1

How does the AI receptionist actually work?

Accepted Answer

When a call comes in, your phone rings first. If you don't answer within a set number of rings, our AI receptionist picks up, greets the caller, and collects their name, phone number, and reason for calling. You receive that information by text and email right away so you can call back and win the job.

Question 2

Does my phone still ring?

Accepted Answer

Yes — always. Your phone rings first on every call. The AI only steps in if you don't answer. You stay in control.

Question 3

What does the AI say to callers?

Accepted Answer

The AI greets callers with a friendly, professional message that identifies it as an AI receptionist for your business. It asks for their name, number, and what they need — then lets them know you'll be in touch shortly.

Question 4

Can it book appointments?

Accepted Answer

Yes, on the Pro plan, the AI books directly into your online calendar. On Growth, it takes the caller's details so you can call back and book yourself.

Question 5

What happens if a caller hangs up before leaving details?

Accepted Answer

If a caller disconnects before the AI can collect their information, you'll still receive a missed-call notification with the caller's number (if available) so you can follow up.

Question 6

How long does setup take?

Accepted Answer

Most businesses are live within 48–72 hours of their setup call. We handle all the configuration — you just need to join a short call so we can understand your business and customise the greeting.

Question 7

Do I need to change my phone number?

Accepted Answer

No. We work with your existing business number. There's no need to port your number or change anything your customers already know.

Question 8

What do I need to provide to get started?

Accepted Answer

Just your business name, phone number, and a few details about how you'd like callers greeted. We take care of the rest during the setup call.

Question 9

Can I customise what the AI says?

Accepted Answer

Yes. During setup we tailor the greeting and call flow to your business. If you want to update it later, just reach out to our support team.

Question 10

What if I need to make changes after going live?

Accepted Answer

Contact our support team and we'll update your configuration. Growth and Pro plan customers get ongoing support included.

Question 11

Is there a long-term contract?

Accepted Answer

No. Growth and Pro are month-to-month. Cancel with 30 days' notice — no penalties, no lock-in.

Question 12

What is the one-time setup fee for?

Accepted Answer

The $199 setup fee covers configuring your AI receptionist, building and testing your call flow, and making sure everything works perfectly before you go live. It's a one-time charge — no recurring setup costs.

Question 13

Are there per-call charges?

Accepted Answer

No. Your monthly fee covers unlimited call handling. You'll never see a surprise charge based on call volume.

Question 14

Can I start with Quick Fix and upgrade later?

Accepted Answer

Absolutely. Many businesses start with Quick Fix to get their basics sorted, then move to Growth when they're ready for 24/7 call handling. Just reach out and we'll make the switch.

Question 15

Are callers told they're speaking with an AI?

Accepted Answer

Yes — always. Every caller is informed upfront that they're speaking with an AI receptionist. We believe in being transparent with your customers, and this is a non-negotiable part of how we operate.

Question 16

What happens with caller data?

Accepted Answer

Caller details (name, number, reason for calling) are collected solely to pass them on to you. We do not sell or share this data with third parties. See our Privacy Policy for full details.

Question 17

What if a caller has an emergency?

Accepted Answer

The AI is configured to recognise emergency situations and immediately direct callers to call 911 or their utility provider. It handles these situations clearly and calmly.

Question 18

Is the service compliant with privacy regulations?

Accepted Answer

Yes. We operate in accordance with applicable privacy regulations across North America, including PIPEDA in Canada. Caller data is handled securely and only used for the purpose of connecting callers with your business.

Question 19

What types of businesses does this work for?

Accepted Answer

ReceptIQ Call is built for trades and service businesses across North America — HVAC, plumbing, electrical, auto repair, salons, and similar businesses. If your business relies on phone calls to win jobs, it's a great fit.

Question 20

Does it work with any phone provider?

Accepted Answer

Yes. The service works with any North American phone number — landline, VoIP, or mobile. No special hardware or phone system changes required.

Question 21

What if I already have a receptionist or answering service?

Accepted Answer

ReceptIQ Call works alongside your existing setup. It only activates when your phone goes unanswered, so it acts as a reliable backup rather than a replacement.

Questions? We've got answers.

How it works

Setup & onboarding

Pricing & billing

Privacy & AI disclosure

Compatibility & industries

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